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Klariton Docs

Klariton Documentation

Status labels: Features are marked as LIVE when they are usable today and COMING SOON when they are planned or available only in a guided/internal setup. This documentation should never describe an unavailable feature as self-serve.

Klariton turns product, brand and support knowledge into governed answer units and publishes them through small, embeddable touchpoints. It is not a replacement for your shop, CMS or support stack. Klariton sits above your existing site and helps you answer customer questions with sources, personas, safety checks and measurable AI visibility.

The Product Model

Section titled “The Product Model”

The core workflow is:

Connect data -> build a knowledge base -> define personas -> create a touchpoint -> generate BIQs -> review and publish -> embed touchpoints -> measure -> improve

  1. Connect data from Shopify, CSV/API, documents and URLs.
  2. Maintain products and materials as the factual source base.
  3. Structure touchpoints with layers and folders.
  4. Define personas to steer question selection, vocabulary and analysis.
  5. Create touchpoints with the guided wizard.
  6. Generate BIQs: curated question-answer units with source evidence.
  7. Review and publish only the answers you are willing to show publicly.
  8. Embed touchpoints such as FAQ widgets, legacy advisors and later chat/infobox experiences.
  9. Measure customer questions, leads, AI-crawler reads, conversions, budget and quality.
  10. Improve by promoting real questions, closing material gaps and resolving SafeGuard findings.

Key Terms

Section titled “Key Terms”
  • BIQ: a curated question-answer unit. In the app this maps to FAQ entry content.
  • Confidence: source strength for an answer: CONFIRMED, SINGLE_SOURCE, EXTERNAL or INFERRED.
  • Touchpoint: the customer-facing place where Klariton content appears. FAQ and Wizard Legacy are live; Chat Advisor is technically prepared but not self-serve for all customers.
  • Layer / Folder / Touchpoint: Klariton’s content tree for organizing where content lives.
  • Touchpoint Wizard: the guided workflow for creating and publishing a touchpoint.
  • Product: structured catalog item imported from Shopify or maintained manually.
  • Material: uploaded or crawled source content used for BIQs, chat answers, retrieval and SafeGuard.
  • Studio Database: searchable, filterable internal table view for BIQs, products, touchpoints, materials and personas.
  • Agentic Reach: measurement of AI and search crawlers reading your Klariton feeds.
  • SafeGuard: the quality monitor that detects claim drift, unsupported claims and rule violations.
  • Test Center: automated stress tests for the chat/advisor experience, including red-team prompts and custom rules.
  • Trust Center: the activation gate for Chat Advisor that requires explicit notices, self-tests and an evidence trail.

Reading Paths

Section titled “Reading Paths”

I want to go live quickly

Section titled “I want to go live quickly”
  1. Getting started
  2. Connecting data
  3. Products & Materials
  4. Touchpoint Wizard
  5. BIQs
  6. Embedding touchpoints

I organize content and source data

Section titled “I organize content and source data”
  1. Products & Materials
  2. Structure, Folders & Trash
  3. Personas
  4. BIQs

I operate Klariton day to day

Section titled “I operate Klariton day to day”
  1. Questions Inbox and Leads
  2. Analytics and Insights
  3. Chat Histories & GDPR Management
  4. Search & Studio Database
  5. Settings
  6. Team, Roles & Permissions
  7. SafeGuard

I need safety and launch controls

Section titled “I need safety and launch controls”
  1. Brand Voice & Compliance
  2. Compliance Center & Policies
  3. Trust Center
  4. Test Center
  5. Security & Privacy

I manage growth, revenue and integrations

Section titled “I manage growth, revenue and integrations”
  1. GEO / Agentic Reach
  2. Analytics Deep Dive
  3. Cross-Sell & Discount Codes
  4. Shopify Sync & Conversion Tracking
  5. Plans, Usage & Billing

I integrate Klariton technically

Section titled “I integrate Klariton technically”
  1. Developers
  2. Embedding touchpoints
  3. Custom Domains & Domain Verification
  4. Notifications & Slack
  5. Settings Deep Dive
  6. Settings: API keys and integrations

What Is Covered

Section titled “What Is Covered”

This handbook covers the product features visible in the Klariton app: onboarding, data import, products, materials, layers, folders, trash, personas, touchpoint wizard, BIQ generation, curation, touchpoint embedding, localization, GEO/Agentic Reach, leads, questions, chat histories, GDPR management, analytics, maturity, Cross-Sell, discount codes, conversion tracking, Compliance Center, policies, notifications, custom domains, Assistant, SafeGuard, Test Center, Trust Center, team roles, settings, API keys, Studio search, Studio Database, billing and developer integration.

If a feature appears in the app but is still read-only, gated by plan tier or available only in a guided setup, the relevant chapter calls that out explicitly.